Improving Retention through DelightESS has established processes and practices which help manage talent ‘differently’ through an enhanced focus on increasing the 'emotional intelligence' of associates and facilitate 'emotional bonding' between them. Moreover, all innovative practices to delight associates are validated through various feedback mechanisms, the predominant one being the associate delight index.
Galaxy
E- Support Galaxy provides services through IVR, Intranet and Internet. These services are available to all Associates in ESS at no service charge. The primary objective is to ensure that Associates’ distractions and worries are brought to the bare minimum, thereby facilitating work-life balance.
Some of the key features available on Galaxy are:
1. Concierge Services 2. Power On - ESS's policy portal, providing transparency and feedback mechanisms across organization policies 3. Holiday Calendar 4. Idea Junction - A unique web portal that encourages Associates to contribute ‘ideas’ 5. Breakthrough – Internal Job postings portal 6. Holiday Homes
Tele-commuting for better Work-Life Balance Tele-commuting allows associates to work at home or in a satellite location for all or part of their regular work-week, instead of physically traveling to a central workplace or main office. Innovation beyond work Involving family and friends create a sense of belongingness, in addition to being emotionally satisfying to associates
Winning Spirit@Work
Sports events - ESS celebrates the spirit of teamwork and sportsmanship, through various sports and competitions, both indoor and outdoor.
Health-related initiatives
Safety Health & Environment Interventions - ESS's Health, Safety and Environment (HSE) policy confirms our commitment to ensure the health and safety of Associates, and to protect the environment.
Free-of-cost health initiatives for associates and their families:
- Hepatitis B vaccination drive - Heart check-up campaign - Dental check-up
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